Automation Platform Engineer

Overview

Aquent is partnering with a leading organization dedicated to managing essential resources and delivering critical services to a vast community. This organization is committed to operational excellence and leverages cutting-edge technology to drive efficiency and innovation across its core functions. Join a team that is making a tangible difference in the daily lives of millions, ensuring reliable service delivery and sustainable practices through advanced digital solutions.

Are you a visionary engineer passionate about building and optimizing robust digital platforms? We are seeking a talented individual to step into a pivotal role, where your expertise will directly shape the future of automation and digital enablement. You will be instrumental in ensuring our platforms are not just functional, but secure, stable, and highly performant, empowering delivery teams to innovate and scale. Your contributions will directly enhance operational efficiency, drive digital transformation, and unlock new capabilities across the entire organization, making a significant impact on how we serve our community.

As a key member of the team, you will be at the forefront of maintaining, configuring, and continuously improving the automation and digital enablement platforms that underpin our Process & Automation Centre of Excellence. You will collaborate closely with various technical teams—including cloud, security, data, integration, and architecture—to enable scalable automation, AI, workflow, and integration solutions. This role offers a unique opportunity to contribute to enterprise-wide initiatives, driving efficiency and innovation through state-of-the-art technology.

Key Responsibilities:

• Manage and maintain a diverse portfolio of automation platforms, including Power Platform (environments, DLP policies, connectors), ServiceNow/Blue Prism RPA, Alteryx, Co-Pilot Studio, Logic Apps, and Foundry.
• Administer environment strategy, capacity management, licensing, role-based access control (RBAC), and platform-level configuration.
• Implement and maintain Data Loss Prevention (DLP) rules, identity and access controls, and governance standards.
• Monitor platform health, connector reliability, bot controllers, workflow runs, API integrations, and resource utilization.
• Investigate and resolve platform incidents, failures, performance issues, connector/API changes, and environment degradation.
• Maintain operational runbooks, platform documentation, and platform performance dashboards.
• Implement, manage, and optimize CI/CD pipelines (e.g., Azure DevOps) to support solution deployment across environments.
• Support Application Lifecycle Management (ALM) processes, including solution packaging, deployment approvals, environment refreshes, and version control.
• Collaborate with automation delivery teams to ensure secure deployment practices and consistent development standards.
• Partner with Architecture, Cloud Infrastructure, Security, Data Engineering, Data Science, Databricks, and Integration teams to support platform enhancements and align with enterprise architecture.
• Enable AI-based capabilities, including Co-Pilot agents, RAG/Graph-based retrieval, model integration, and secure connection to data sources.
• Support integration patterns using Logic Apps, APIs, webhooks, Databricks pipelines, and enterprise integration tools.
• Identify platform improvements, automation tooling enhancements, and capability expansion opportunities.
• Support the evaluation and onboarding of new features, connectors, AI capabilities, or integrations.
• Contribute to the development of Centre of Excellence (CoE) standards, platform roadmaps, and operational governance frameworks.

Skills & Competencies:

• Strong technical skills across Power Platform administration, Logic Apps, automation platforms, and RPA infrastructure.
• Working knowledge of cloud infrastructure, identity management, security controls, RBAC, and DLP governance.
• Ability to troubleshoot complex technical issues and collaborate with cross-functional teams.
• Understanding of CI/CD, ALM, DevOps practices, solution packaging, and deployment pipelines.
• Familiarity with AI and data integration concepts (RAG patterns, embeddings, Azure OpenAI, Databricks data flows).
• Strong communication skills with the ability to support both technical and business-facing teams.
• High attention to detail, methodical approach, and strong documentation practices.

Must-Have Qualifications:

• Hands-on experience managing cloud-based automation or digital platforms.
• Solid technical background across Power Platform, Azure, automation or integration technologies.
• Experience administering Power Platform (environments, DLP, connectors, licensing).
• Knowledge of RPA platform operations (ServiceNow RPA or Blue Prism), including controller operation and bot scheduling.
• Understanding of Azure components (Logic Apps, Functions, Key Vault, Application Insights, Managed Identities).
• Exposure to data platforms (Databricks, Data Lakehouse), APIs, integration patterns, and enterprise architecture concepts.
• Familiarity with data governance tools (Purview) and data classifications/lineage.
• Understanding of automation technologies including Co-Pilot Studio and Alteryx.
• Strong awareness of security, DLP, access control, and data governance within cloud platforms.
• Understanding of GDPR, ISO27001 and regulated environments.

Nice-to-Have Qualifications:

• Microsoft certifications: PL-400, PL-600, AZ-104, AZ-204 or similar.
• Blue Prism or ServiceNow RPA accreditations.
• Experience with DevOps/CI-CD tools (Azure DevOps, GitHub).
• AI/ML or data engineering exposure advantageous.

Additional Requirements:

• Ability to work across multiple technical domains and coordinate with cloud, security, data, and architecture teams.
• Willingness to support out-of-hours deployments or maintenance windows when required.
• Ability to travel to sites as needed.

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