Patient Admin Specialist

Overview

Hours will vary from 6:45am-3:15pm & latest is 9:30am-6pm – must be onsite full time in Redwood City

This is a temp to perm role

Join a leading healthcare organization as a Patient Administrative Specialist, where you’ll be the friendly face and guiding hand for patients navigating their healthcare journey. Your warm welcome and efficient support will ensure a positive patient experience from check-in to check-out. Be a vital part of a dedicated team committed to providing exceptional care.

As a Patient Administrative Specialist, you will be an integral part of the clinic’s daily operations. You will be responsible for creating a welcoming environment for patients, managing administrative tasks, and ensuring smooth communication between patients and providers. Your role is crucial for maintaining efficient patient flow and contributing to a positive overall experience.

What You’ll Do:

• Greet and welcome patients, assisting with appointment inquiries, payments, and scheduling needs.
• Answer multi-line phones, screen and route calls, take messages, and ensure necessary verifications and authorizations are completed.
• Communicate with providers regarding scheduling preferences and urgent patient needs.
• Provide support to doctors and patients using available resources and tools.
• Manage administrative tasks, including maintaining databases and processing forms.
• Effectively utilize the telephone system and electronic medical records systems.
• Meet and exceed service standards.
• Respond to non-clinical patient messages and CRM inquiries, escalating when necessary.
• Manage and distribute faxes, mail, and clinic documentation.

Must-Have Qualifications:

• High School Diploma/GED
• Knowledge of medical terminology
• Proficiency with computer systems and software used in a clinical setting
• Excellent written and verbal communication skills
• Strong customer service, problem-solving, and multitasking abilities
• Proficiency in Windows-based office software and operating systems
• Ability to adapt communication style to different audiences
• Ability to remain calm under pressure

Nice-to-Have Qualifications:

• EPIC knowledge

The target hiring compensation range for this role is $23.00 to $27.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.