Operations Analyst – Resource Management & Contract Ops

Overview

We’re hiring an Operations Analyst to support our global tech client’s Professional Services Sales and Delivery teams in the EMEA region. As a member of the Consulting Services Organization, you will assist customers and partners in launching and managing digital marketing and transformation projects using industry-leading digital marketing cloud solutions.

This is a hybrid, 6-months contract, offering £45.500 per annum, pro rata – PAYE (35 working hrs per week).

In this role, your time will be split between duties in the Resource Management Office (RMO) and Contract Operations, adjusting flexibly to meet demand peaks. You will collaborate closely with functions such as Revenue Operations, Deal Assurance, Deal Desk, Legal, Credit and Order Management, and the Vendor Management Office.

The Resource Management Office (RMO) is dedicated to staffing professional services engagements, assembling high-performing teams to deliver successful customer outcomes. The RMO focuses on maximizing consultant utilization while also supporting their skill and career development.

Key Responsibilities:

Resource Management Office (RMO) Responsibilities

• Partner with Sales and Delivery teams to assess pipeline demand for Professional Services over the mid- to long-term.
• Ensure high-quality, timely resource requests to facilitate efficient staffing.
• Support Sales and Delivery team members in daily operations within the Employee Resource Planning tool, Microsoft Dynamics, becoming a subject matter expert and proactively sharing knowledge.
• Oversee vendor management tasks, including onboarding and offboarding vendor resources, managing purchase orders, and maintaining compliance with client standards.
• Generate weekly reports on RMO operations, covering availability, lead times, open requests, and other key performance indicators (KPIs).

Contract Operations Responsibilities

• Prepare, create, and process contract amendments related to Professional Services contracts, such as project extensions, budget reallocations, contract addendums, and terminations, ensuring adherence to process standards.
• Serve as the primary regional contact for inquiries on change order requests, related policies, processes, Professional Services Automation systems, and other relevant systems.
• Coordinate internal alignment on complex change orders, facilitating the approval process.
• Communicate with internal stakeholders as well as external clients and partners as needed.
• Regularly monitor and report on the overall status of change orders.
• Track accurate project configuration and billing following executed contract amendments.

Across all tasks, you will be expected to take ownership of data quality, proactively identify discrepancies or issues, and recommend solutions for resolution.

Essential Skills:

• Excellent written and verbal communication skills.
• Strong organizational abilities, capable of balancing routine work with urgent, ad hoc requests, and possessing a “can-do” attitude.
• Detail-oriented, with strong analytical and problem-solving skills.
• Self-motivated with the ability to work independently without direct supervision.
• Proficiency with Microsoft 365 applications, particularly Microsoft Excel, including advanced functions like PivotTables and VLOOKUP.
• Fluent in English; proficiency in German is a strong advantage.

Preferred Experience:

• Experience with Employee Resource Planning (ERP) software, ideally Microsoft Dynamics.
• Familiarity with Salesforce.
• Working knowledge of PowerBI.
• Experience using Atlassian JIRA.

This role is an excellent opportunity for an organized and proactive professional looking to make an impact on resource management and contract operations within a dynamic global tech environment.

The next steps will be shared with shortlisted candidates by COB on Wednesday 13th November 2024.