EMEA Learning Architect

Overview

Aquent, a leading talent solutions partner, is excited to connect you with an opportunity at a globally recognized technology leader. This company is at the forefront of digital innovation, empowering businesses to create, manage, and optimize digital experiences that resonate with millions worldwide. They are driven by a mission to transform how brands engage with their customers, fostering creativity and driving measurable business impact. By joining their team, you will contribute to a dynamic environment where groundbreaking ideas come to life and directly influence the success of their extensive customer base.

Make a Transformative Impact as a Learning Architect

Are you ready to shape the future of customer success and product adoption for a leading technology company? We are seeking a visionary Learning Architect to empower customers to unlock the full potential of their enterprise solutions. In this pivotal role, you will be the trusted advisor, designing and orchestrating strategic learning journeys that drive accelerated adoption, maximize value, and foster long-term partnerships. Your expertise will directly influence customer readiness, satisfaction, and renewal, making a tangible difference in their ability to leverage powerful digital tools. This is an exciting opportunity to blend strategic thinking with hands-on enablement, ensuring customers not only understand but master their investment.

What You’ll Do:

• Advise customers on designing and orchestrating enterprise learning strategies that accelerate adoption and maximize the value of their investment in our solutions.
• Enable customers to fully leverage training offerings through targeted, role-based learning plans informed by comprehensive needs analysis.
• Strengthen outcomes, drive demonstrated value, and build trusted advisor relationships that support long-term adoption and renewal, using data-driven insights and timely interventions.
• Ensure customers realize the full value from their training investment.
• Conduct assessments of customer goals, user roles, workflows, and skill gaps to inform prescriptive and role-based training plans.
• Design and recommend tailored learning strategies using a full range of training offerings, including Instructor-led training, OnDemand content, and certifications, in sync with success programs and resources.
• Serve as the primary advisor for key accounts, guiding learning plans that drive product adoption, implementation milestones, and successful use-case execution.
• Ensure programs deliver measurable readiness, customer satisfaction, and subscription renewal readiness.
• Provide timely, data-driven recommendations to mitigate risks, improve engagement, and ensure value realization.
• Collaborate with cross-functional teams to coordinate training programs, schedule private sessions, and ensure smooth execution.
• Foster trust, engagement, and advocacy throughout the subscription lifecycle.
• Provide structured feedback to curriculum, content, and delivery teams, contributing to program improvements and roadmap alignment.
• Participate in customer meetings and business reviews to highlight progress, showcase training value, and identify next-phase learning opportunities.

What You’ll Bring:

• High-level functional knowledge of what enterprise solutions do, understanding the basics from a business value perspective (technical expertise is not required).
• Proven experience in advising customers on learning strategies and enablement programs.
• Strong analytical skills to assess customer needs, interpret data, and provide actionable recommendations.
• Exceptional communication and interpersonal skills to build trusted advisor relationships.
• Ability to collaborate effectively with various internal and external stakeholders.
• Experience in designing and implementing diverse training offerings.
• A passion for customer success and driving product adoption.