Engagement and Loyalty Marketing Manager

Overview

Location: London, hybrid (2-3 days per week expected onsite)

Duration: Until end of March 2026

Pay rate: £293.85 – £406.65 per day PAYE (Dependent on experience)

Aquent is partnering with a world-renowned leader in the travel and hospitality sector, a company dedicated to transforming how people experience the world. This innovative organization is at the forefront of creating seamless and rewarding journeys for millions of travelers globally, constantly evolving its offerings to enhance customer satisfaction and loyalty.

We are seeking a dynamic and highly motivated individual to join a dedicated engagement and loyalty team. This is an unparalleled opportunity to make a significant impact by leading a critical, large-scale migration effort for loyalty programs. You will be instrumental in shaping the future of traveler engagement, directly influencing how millions of customers interact with and benefit from loyalty initiatives. Your expertise will drive strategic business outcomes, optimize customer experiences, and contribute directly to the company’s continued success in a rapidly evolving global market. 

Responsibilities:
As a key player in this transformative initiative, you will:

• Lead the global migration of loyalty program platforms from a strategic business perspective.
• Craft and socialize clear, actionable business requirements, effectively translating them for product and technology teams.
• Collaborate closely with product and technology partners to co-design innovative solutions, proactively address limitations, and ensure scalable outcomes.
• Partner with communications teams to optimize go-to-market strategies and ongoing operational messaging, tailoring content to reflect market-specific nuances.
• Develop a deep understanding of existing legacy loyalty programs and their rules, meticulously documenting all changes.
• Ensure a seamless transition of newly migrated programs into ongoing operations, identifying clear opportunities for future optimization.
• Collaborate with stakeholders on comprehensive business modeling for migration-related initiatives.
• Prepare and present clear, compelling proposals for leadership review and alignment.
• Maintain strong partnerships with essential supporting teams, including finance, messaging, and legal.

Required Skills & Experience:

• A genuine passion for loyalty programs and a deep curiosity for solving traveler problems through data-driven insights.
• Proven experience as a strategic business partner, leveraging best practices and commercial acumen to drive impactful outcomes.
• The ability to work cross-functionally and influence diverse stakeholders across product, technology, communications, legal, and operations.
• A knack for tackling unstructured problems and finding innovative solutions.
• Demonstrated ability to translate strategy into clear, actionable plans and lead cross-functional teams to successful delivery.
• Prior experience with go-to-market strategies within a global organization.
• Exceptional attention to detail and the ability to communicate succinctly and at the executive level, both orally and in writing, with fluency in presentation and office applications.
• Demonstrated experience working with product and technology teams on strategic initiatives.
• Efficient coordination and collaboration capabilities.
• Strong business insight and experience in marketing strategy or analytics
• A strong understanding of developing and delivering engaging loyalty propositions.

**This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response within 48 hours of your application, please assume that you have not been selected for progression to the next stage of the hiring process **