Benelux Operations Support

Overview

Role Description

This role will be part of the Benelux Operations team. You will support the Belgium Operations Manager on day-to-day operational topics, while helping launch new products, improve marketplace performance, grow the rider base, and make operational processes smarter and more efficient.

What You’ll Do

• Support the launch of new products and features across the region, working closely with local, regional, and global teams to ensure smooth execution and adoption.
• Identify opportunities to improve the way we work, including building automations and using tools to make recurring operational and data-driven workflows faster, smarter, and more scalable.
• Support the team in responding to official requests, including information requests from governments, public authorities, or other external stakeholders.
• Launch rider campaigns, support advertising initiatives, and help manage communications that contribute to growing and engaging the rider base.
• Support the set-up and execution of partnerships, analyse partnership performance, and provide clear recommendations to improve impact.
• Analyse marketplace performance and support initiatives to optimise pricing, improve efficiency, and enhance the rider and driver experience.

What We’re Looking For

• Demonstrated experience in operations, consulting, strategy, project management, business analysis, growth, or a related field.
• Strong communication, analytical, and project management skills.
• Proficiency in English is required; French is a plus.

Preferred Qualifications

• Business Acumen: Understanding of how the business operates, how it generates revenue, and how it sustains profitable growth now and in the future.
• Project Management & Execution: Ability to plan and manage multiple projects, execute quickly, adapt where necessary, and continuously improve processes.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing business conditions and priorities.
• Technical Skills: Familiarity with SQL, AI, or automation tools to drive efficiencies across operational and data-driven workflows.
• Cross-functional Collaboration: Ability to work collaboratively with local, regional, and global teams, including Policy, Communications, Product, Marketing, Legal, and Customer Support.