Market Coordinator

Overview

We are partnering with a leading global platform that connects millions of users worldwide, revolutionizing the way people experience travel and local activities. This innovative company is at the forefront of the experience economy, constantly evolving to create seamless and memorable interactions for its diverse community. Joining this team means contributing to a mission-driven organization that values connection, quality, and exceptional service.

Are you ready to be the linchpin in a dynamic ecosystem, ensuring seamless operations and unparalleled service for key partners? We’re seeking a proactive and skilled professional to step into a pivotal role, acting as the crucial bridge between our valued partners and internal teams. This isn’t just about problem-solving; it’s about building relationships, driving efficiency, and directly influencing the success and satisfaction of our high-value accounts. Your expertise will be instrumental in navigating complex inquiries, delivering timely resolutions, and shaping the quality of experiences across the platform. If you thrive in a fast-paced environment and are passionate about making a tangible difference, this is your opportunity to shine!

What You’ll Do:

• Serve as primary support for key accounts and market management teams, handling high-value partner inquiries and escalations.
• Become an expert in company policies, procedures, and brand integrity, providing authoritative guidance.
• Deliver end-to-end resolution and clear, professional communication to partners.
• Conduct in-depth research to effectively address and resolve complex partner issues.
• Triage and manage escalation tickets, providing strategic recommendations for efficient resolution.
• Respond promptly and accurately to partner inquiries via email, maintaining exceptional service standards.
• Proactively contribute to improving service quality and partner satisfaction, aiming for top-tier experiences.
• Support regional events as needed, fostering community and engagement.
• Effectively communicate with and manage diverse stakeholders, building strong collaborative relationships.
• Demonstrate a proven track record of meeting or exceeding service level agreement (SLA) response times.

Must-Have Qualifications:

• 4+ years of experience in Customer Support Representation or Account Management.
• Fluency in both English and Spanish is required.
• Proven expertise in handling high-value and time-sensitive customer service inquiries, coupled with strong active listening and problem-solving skills.
• Exceptional written and verbal communication abilities, capable of conveying complex information clearly and concisely.
• Demonstrated ability to manage multiple priorities and execute tasks efficiently in a fast-paced, dynamic environment.
• Proven analytical skills with a track record of assessing challenges and solving complex issues effectively.
• Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not fully meet partner expectations.
• Strong analytical capabilities to support peers, team leads, and market managers.
• Proficiency in tools such as Salesforce and G-Suite.

Nice-to-Have Qualifications:

• Familiarity with Jira or similar project management/ticketing systems.

** This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response within 48 hours of your application, please assume that you have not been selected for progression to the next stage of the hiring process **