Digital Experience Strategist

Overview

Collaborating with WW Digital Experience partners, Creative Designers, Product Management, Commercial teams, analysts and other business stakeholders, you will define the digital customer journey, content strategy and ongoing optimisation and enhancement plans to ensure a seamless, performant and engaging shopping experience.

The ideal candidate brings a proven track record of delivering innovative shopping experiences for a premium, global brand. You will play a significant role in defining and delivering the customer experiences that distinguish official client’s digital stores as the top destinations for client’s shopping products.

Description

• Defines how customers navigate, learn, shop, configure, and purchase products in EMEIA, across our platforms. 
• Collaborates with key cross functional teams both WW and within the region to integrate business priorities and strategies into the shopping experience. 
• Author and present detailed strategic briefs and presentations to inform cross functional partners of business priorities, experience opportunities, and performance.
• Consultation and delivery of key strategic experience projects in the market, including market & platform expansion and feature enhancements
• Clearly understands the online business and impact of customer journey & experience. Reports regularly on performance and identifies actionable insights.
• Conduct research on market & competitor trends and analyse consumer behaviour and internal performance to drive optimization, expansion, and business case development.

Minimum Qualifications 

• 7+ years demonstrated experience defining and developing consumer-facing digital shopping journeys, or relevant e-commerce experience for a premium global brand
• Demonstrable knowledge of regional retail industry trends, marketplaces and platforms in EMEIA
• Fluent in English

Preferred Qualifications 

• BA/BS degree or equivalent experience (MBA a plus).
• Exceptional ability to problem solve, develop creative solutions, and demonstrate resourcefulness.
• Experience working closely with creative and UX teams to create innovative customer experiences and define shopping journeys.
• Exceptional communication, storytelling, and presentation skills.
• Self starter with proven ability to influence across teams to drive innovation and results.
• Adept at building collaborative bridges and fostering relationships with cross functional and global teams, in addition to flexibly adapting to feedback.
• Demonstrates client’s values of inclusion and diversity.

*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.