#183948

Product Support Operations- on call

Location:
Fully remote/London
Job Terms:
Temporary
Salary:
circa £110k
Start date:
31/10/2022
Posted By:
Claire Blasi
Date:
09/22/2022

Job Description:

My client, the largest social media company in the world is looking for a Product Support Operations - on call to work within Product Support and Operations, this oncall will work with customer facing agents, management teams and engineering pillars to improve tool stability, triage complex problems and reduce escalations. You will be responsible for managing escalations related to operational tools, communicating and organizing across impacted teams, and identifying root causes and process improvements.

Job Responsibilities:

• You will provide operations and engineering teams support for tooling and infrastructure issues.

• You will take ownership of tool escalations, including accurate triage, SLA management and task resolution.

• You will communicate issues and fixes to impacted teams.

• Analyze common issues to identify root causes, find solutions and process improvements.

• You will manage and track issue volume, ensure adequate data and measurement.

• You will manage first line of resolution for business critical issues.

Skills:

• Proficiency in analyzing data to detect trends and identify root causes.

• General familiarity with technical terminology and engineering standards.

• Ability to manage projects autonomously.

• Organisational and process excellence.

• Excellent written and verbal communication skills.

• Methodical problem solving skills.

• Calmness in high pressure environments.

Education:

• Bachelors Degree in business, technical or related field preferred.

 

Please contact me if you want to take advantage of this fantastic opportunity. claireblasi@aquent.com

*Due to the high volume of responses, if you have not received an email in 48 hours please take it that you have unfortunately not been successful.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

 

 

Client Description:

Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.

 

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.