Position Title: Community Manager
The mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at this company are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
We're looking for an experienced Community Manager to oversee our Group for the most engaged, active admins in the UK — a community we call our “Power Admins.” Our team is part of the Social Marketing team, and we're responsible for our global Power Admin program. We oversee Groups for Power Admins where admins can come for support, to connect with one another and to stay up-to-date on new announcements Along with our U.K. group, our team manages groups for power admins in the United States, Brazil, Latin America, and Germany.
As the Community Manager, this person will represent us and ultimately be the face and voice of us in the group. You will be managing content development, community engagement and editorial strategy to ultimately engage, grow and foster this growing community. The right individual will be a passionate advocate for both our mission as well as the product experience of Groups.
Handle day-to-day community management of the group, which includes approving posts, approving member requests, and moderating comments
Liaison and maintain process with external moderation partners, including working in partnership to respond to comments and approve posts with efficiency and accuracy
Management of editorial calendar and key content series; planning and executing content with brand consistency
Creative writing of posts and other content initiatives, working in collaboration with the larger social marketing team to ensure best in class content development
Foster a sense of community with group members by engaging with the community and responding to questions
Test and analyze results to measure the effectiveness of our efforts, with an emphasis on continuous optimization and iteration.
Identify and ideate new ways to drive engagement and interaction within the community
Stay up-to-speed on industry best practices for community management
Represent the brand with authenticity and integrity in every interaction
Understand the interests and behaviors of our community and how to best connect with them and keep them engaged
Present to team leadership and the broader team on trends and insights, always with recommendations on how to apply these learnings to the power admin group
Identify opportunities to collaborate cross-functionally with the other Community Managers to share best practices, maintain brand consistency and develop multi-market content campaigns